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Velpeau LLC. ("Velpeau") owns and operates this Velpeau.com website business. All references to "we", "us", this "website" or this "site" shall be construed to mean Velpeau. We understand that visitors to this website are concerned about the privacy of information. The following describes our privacy policy regarding information, including Personal Information (defined below), that we collect through this website.
By using this website you are accepting the practices described in this Privacy Policy.
How We Modify This Privacy Policy
We reserve the right to modify this Privacy Policy at any time, and without prior notice, by posting an amended Privacy Policy that is always accessible by clicking on the "Privacy Policy" link on this site's home page. Your continued use of this site indicates your acceptance of the amended Privacy Policy.We are committed to protecting your privacy.
The Types of Information We Collect And How We Collect It Personal Information. We collect personal information that may be used to identify you (“Personal Information”). We collect Personal Information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or order an affiliate product from another company we are working with. Personal Information that we collect may vary with each separate purpose for which you provide it, and it may include one or more of the following categories: name, physical address, an email address, phone number, credit card information including credit card number, expiration date, and billing address. Usage Data. We reserve the right to collect information based on your usage of this site which is information collected automatically from this site (or third party services employed in this site ), which can include: the IP addresses or domain names of the computers utilized by the users who use this site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, heat map data, and other parameters about the device operating system and/or the user's IT environment ("Usage Data"). Usage Data is essentially anonymous when collected, but could be used indirectly to identify a person. How We Use Your Information Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions (We may share or sell information with third parties for marketing or other purposes without your consent) To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. We reserve the right to make full use of Usage Data without restriction. For example, we may use Usage Data to compile and analyze statistics and trends about the use of this site, and otherwise administer and improve this site for your use.
The Types of Information We Collect And How We Collect It Personal Information. We collect personal information that may be used to identify you (“Personal Information”). We collect Personal Information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or order an affiliate product from another company we are working with. Personal Information that we collect may vary with each separate purpose for which you provide it, and it may include one or more of the following categories: name, physical address, an email address, phone number, credit card information including credit card number, expiration date, and billing address. Usage Data. We reserve the right to collect information based on your usage of this site which is information collected automatically from this site (or third party services employed in this site ), which can include: the IP addresses or domain names of the computers utilized by the users who use this site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, heat map data, and other parameters about the device operating system and/or the user's IT environment ("Usage Data"). Usage Data is essentially anonymous when collected, but could be used indirectly to identify a person. How We Use Your Information Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions (We may share or sell information with third parties for marketing or other purposes without your consent) To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. We reserve the right to make full use of Usage Data without restriction. For example, we may use Usage Data to compile and analyze statistics and trends about the use of this site, and otherwise administer and improve this site for your use.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Like most interactive websites, this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
3rd Party Cookies for Crediting Purchases To Affiliates; Flash Cookies. We reserve the right to use 3rd party cookies, including Flash cookies, for purposes of crediting any purchase you may make on this site to one of our affiliate marketing partners that may have referred you to us. These cookies will only be used for purposes of crediting sales to the referring affiliate and not for other purposes such as serving behavioral ads. Flash cookies are not the same as “browser cookies”. Flash cookies consist of an Adobe Flash Media Player local shared object (LSO) that is used for tracking purposes. The Adobe Flash Media Player is software that enables users to view content on their computers. Flash cookies are also accompanied by a browser cookie. If you delete the browser cookie, the Flash cookie may automatically create (or re-spawn) a replacement for the browser cookie. However, recent announcements indicate that IE 8 and IE 9 browsers have been updated to also delete Flash cookies with an their “delete browsing history” feature. For more information, Google “How to delete flash cookie”.
We reserve the right to participate with third party advertising partners in remarketing and behavioral targeting programs. These services allow us and our partners to display ads that are likely to be more relevant (such as behavioral or targeted ads that are based on information about your browsing history). This activity is performed by tracking Usage Data and by using cookies to transfer information to the partners that manage the remarketing and behavioral targeting activity.
Social Media Interactions
We invite you to socialize and share your participation with this site and purchases. If you choose to use social media platforms such as Facebook, Twitter, Pinterest, and Instagram, you will be allowing interaction with these platforms or other external platforms directly from this site, and in the process you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies.
This website has public pages that allows users to communicate with other users. An example of this would be the reviews. It is important to understand that this information can be viewed by others and could potentially appear in other areas not on this site. An example of this being a search engine. We have no control over who uses of views any information posted on one of our public pages. When writing in these pages make sure to use discretion and not post anything you would not want others to see. The use of these public pages are also subject to the other Terms and Conditions listed for this site.
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Any individual 17 years old or younger should not be submitting information through this website without their parent's or guardian's consent.
Children’s Online Privacy Protection Act Compliance
We are committed to preserving online privacy for all of its website visitors, including children. This site is a general audience site. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any information from, or sell to, children under the age of 13. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, we will remove the information from our active list, at your request. To request the removal of your child's information, please contact our site as provided below under "Contact Us", and be sure to include in your message the same login information that your child submitted.
service@velpeau.com
We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or Paypal.
Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option ""Pay with Credit or Debit Card"" inside PayPal. If you need help with that, please contact our customer service.
Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option ""Pay with Credit or Debit Card"" inside PayPal. If you need help with that, please contact our customer service.
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!
Discount codes apply to most of our brace, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!
Orders are typically processed at or before 8:00 PM EST . Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 2 days after the order is received.
To return your product,Please contact customer service and we will give you the nearest warehouse address to which you can return your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed.
To cancel, please contact our customer support ASAP. All requests must be made within 2 hours of placing your order.
If an order has been processed, you will have to proceed with the return as outlined above.
To cancel, please contact our customer support ASAP. All requests must be made within 2 hours of placing your order.
If an order has been processed, you will have to proceed with the return as outlined above.
All the products in your order will ship together (except for Large parcels, which ships separately due to its size.). Please note: We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.
International Orders & Shipping：Our products are shipped within 1-3 Days
Please allow 1-2 weeks for delivery
Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.
If you want to edit your order, please email us immediately at service@velpeau.com and include your order number in order for us to assist you faster. Your order cannot be edited once the order is shipped
You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.
When you want to check the progress you can check using the link：https://www.17track.net/en
When you want to check the progress you can check using the link：https://www.17track.net/en
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.Support: service@velpeau.com
Free shipping is available for orders over $50 . Discounts dropping the order total below $50 disqualify that order for free shipping.
Return Eligibility (what is required to be eligible for a return)
1.All returned merchandise must be purchased from Velpeau.com and returned within 30 days of date of deliver.
2.All returns must be made inside product's warranty window
3.Issue must be confirmed with a Velpeau product expert using photos or videos for a refund request to be considered.All purchases have a 30-day return window. All items should be RETURNED TO our Address
4.All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund. Please note we are unable to send merchandise return labels for international returns at this time.
An item must first be returned and received before a exchange or refund is processed
If a return is not received by carrier within 30 days after the request has been approved we will consider the return to be delinquent and a refund will not be processed.
A return must be authorized by our support team in order to be eligible for a return.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply.
Once the returned merchandise is received a credit will be issued based on the original payment method.
1.All returned merchandise must be purchased from Velpeau.com and returned within 30 days of date of deliver.
2.All returns must be made inside product's warranty window
3.Issue must be confirmed with a Velpeau product expert using photos or videos for a refund request to be considered.All purchases have a 30-day return window. All items should be RETURNED TO our Address
4.All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund. Please note we are unable to send merchandise return labels for international returns at this time.
An item must first be returned and received before a exchange or refund is processed
If a return is not received by carrier within 30 days after the request has been approved we will consider the return to be delinquent and a refund will not be processed.
A return must be authorized by our support team in order to be eligible for a return.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply.
Once the returned merchandise is received a credit will be issued based on the original payment method.
1-When you refuse to deliver a package，
Package will be back to our warehouse
Then you will not get any refund
2-When the parcel is returned to the warehouse If you need to deliver again then you will need to provide the recipient information and you will need to pay a shipping fee of $10 (Only the US can deliver again)
2-When the parcel is returned to the warehouse If you need to deliver again then you will need to provide the recipient information and you will need to pay a shipping fee of $10 (Only the US can deliver again)
Velpeau Products warrants all products against defects in materials and workmanship for a period of Three(3) Months commencing on the date of the original purchase of such product. Refunded purchases are not eligible for a warranty replacement. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product. Due to continuing improvements, actual (replacement) product may differ slightly from the product described herein