Order Processing and Shipping Times

• Processing Times:

• Orders are typically processed and shipped by 8:00 PM EST. In cases of high order volume, inventory restocking, or warehouse closures, shipping may take up to 2 days from the order receipt.

• Shipping Times:

• United States Orders:

1. Standard Shipping: 3-5 business days via USPS Ground Advantage ($6.99).
   
2. Expedited Shipping: 1-3 business days via USPS Priority Mail ($19.99).
   
3. Free Shipping: Available on orders over $30.00.

• Canada Orders:

1. Standard Shipping: Delivery within 1-2 weeks ($7.99).
2. Orders may require payment of additional duties and taxes before release from customs.
3. Free Shipping: Available on orders over $50.00.
   

• Other International Orders:
  

1. Standard Shipping: Delivery within 1-2 weeks ($6.99).
2. Orders may require payment of additional duties and taxes before release from customs.
3. Free Shipping: Available on orders over $30.00.
   

Shipping Consolidation

• All products in your order will be shipped together unless the size and nature of the item require separate shipments. This policy helps minimize environmental impact and reduces the risk of lost or delayed shipments.
  

Order Tracking

• Once your order is shipped, you will receive an email with tracking information.
• Track your order here for US orders.
• Track your order here for Canada order and other international orders.
• For any shipping concerns, please contact us at service@velpeau.com.
  

International Shipping

• We ship products internationally and aim to dispatch within 1-3 days. Please allow 1-2 weeks for delivery. Note that international orders may require payment of additional duties and taxes before they are released from customs.
  

Order Modifications and Cancellations

• Editing Orders: If you need to edit your order, please contact us immediately at service@velpeau.com, including your order number for quicker assistance. Please note that orders cannot be modified once they have been shipped.
• Cancellations: Orders can be cancelled if they have not yet been processed. To cancel an order, please contact our customer support within 2 hours of placing the order.
  

Returns and Exchanges

• Please refer to our Returns & Exchanges Policy for detailed instructions on how to return your package.

Lost or Stolen Packages

• VELPEAU is NOT responsible for lost or stolen packages. Ensure your delivery location is secure. Tracking numbers are provided via email at the time of shipment.
  

Free Shipping Policy

Free shipping is available for:

• US orders over $30.00.
  
• International orders over $50.00 (Canada) or $30.00 (other countries).
  
• Please note: If discounts reduce the order total below the free shipping threshold, the order will not qualify for free shipping.