Accepted Methods of Payment

• Credit Cards: Visa, MasterCard, American Express, and Discover are accepted.
• PayPal: For secure transactions, customers may opt to use PayPal.

Payment Security

• We prioritize your security by employing Secure Socket Layer (SSL) encryption technology to safeguard your personal and financial information against unauthorized access and use.
• SSL Encryption: We use SSL encryption technology across our website to ensure that all personal and financial information is protected from unauthorized access.
• Data Handling: No payment details are stored on our servers to ensure your security. All data is processed through our PCI-compliant payment processing partners.

Payment Processing

• Billing: Charges are applied to your payment method immediately upon order confirmation to ensure efficient processing and shipment.
• Currency: Transactions are processed in U.S. dollars (USD).
• Sales Tax: We calculate sales tax based on the shipping address and comply with local tax regulations.

Managing Payment Issues

• Payment Failure: Should your payment fail, first verify the accuracy of your payment details and check for sufficient funds.

1. Double-check that billing information (address, ZIP code, etc.) matches your card details.
2. Verify sufficient funds or credit availability.
3. Contact your bank to see if they're blocking the transaction for security reasons.

• For persistent issues, consult with your bank or card issuer. If unresolved, our customer support is here to assist you.

Discounts and Promotions

• Applying Discount Codes: Enter your discount code in the designated box during the checkout process and click ‘apply’ to activate the discount.
• Restrictions: Discount codes are not applicable to items already on sale, which are offered at optimal discounts.

Refunds and Cancellations

• Refunds: Eligible refunds are processed back to the original payment method within ten (10) business days following approval. Please note that certain conditions may apply for a refund to be granted.
• Cancellations: You may cancel your order without penalty within twenty-four (2) hours of placement. Orders can be cancelled if they have not yet been processed. To cancel an order, please contact our customer support within 2 hours of placing the order.
• For detailed information on our Refund and Exchange Policies, please click here.

Privacy Policy

• For information on how we collect, use, and protect your personal data, please click here to view our Privacy Policy.

Amendments to the Payment Policy

• VELPEAU reserves the right to modify this Payment Policy at any time without prior notice. Amendments will take effect immediately upon their posting on the website. Continual use of our website after such changes will constitute your acceptance of the new terms.

For further inquiries or assistance regarding our Payment Policy, please reach out to our Customer Support team at service@velpeau.com.